If you missed the October 19 webinar, Dealing with the Difficult Patrons you can view the archive by following the link below.
View the archived webinar, slides, discussion and related links at http://www.webjunction.org/difficult-patrons/articles/content/107413665.
The next free webinar is Serving the 21st Century Patron. Let Jon White whitej@lvccld.org know if you are interested in attending.
Filed under: Training Tagged: | customer service, difficult patrons, Web conferencing
