Dealing with Difficult People


When: October 19, 2010

Where: Virtual Library Training room

Time: 11AM-Noon

Dealing with Difficult Patrons (WebJunction)
Join presenters Paul Signorelli, writer, trainer, and consultant with a strong focus on workplace learning and performance, and Maurice Coleman, Technical Trainer at Harford County Public Library, for this one hour webinar providing expert resources for working with a patron using common sense practices and techniques for bringing that customer back into the fold.

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